Delivery costs vary depending on whether your order is a standard order or a larger order. Our delivery fee is base on Courier Please.
-Standard Orders: $13
The flat shipping fee from the courier company covers most areas in Australia. If your address is excluded, we will notify you of the correct postage before shipping
We offer local pick up service, and details are below.
Location: Sydney CBD, exact location to be advised
Ready for collection: 1 business day
2. What is your Returns Policy?
It is our mission to provide products that are unique and wonderful for our customers. If there is something about our product that is not meeting your standard please let us know as we truly want to hear from you to help us make it better.
To return your product for a refund you will be responsible for paying shipping costs. Please note that shipping costs are non-refundable. We can’t guarantee that we will receive your item so we suggest using a trackable shipping service. Any returned item must be in its original condition. Once we receive your return we will inspect and notify you of approval or rejection of your refund. If approved then a credit will automatically be applied to your card of original payment method. Please allow up to 14 days.
3. I just got my order and something is damaged/faulty/wrong. What do I do?
-Please take any damaged, faulty or wrong products to our local store in the Market City, along with a copy of your tax invoice, for a refund.
-If you’re unable to visit a store, please email for a refund. Please upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number.
Our Customer Service team will review your refund application
Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps